Refund Policy

Your two month Free Unlimited trial is entirely free of charge. No refunds apply, since no payment is collected during this period.

Same is for the Free Plan

If you upgrade to a paid monthly plan and have not utilised any credits provided, you may request a full refund within 7 calendar days of your first payment.

To request a refund, email support@medullabs.com with your account details. Once approved, we'll process the refund within 7 business days.

To avoid automatic renewal, cancel your subscription at least 48 hours before the next billing date via your account settings or by contacting support@medullabs.com.

Cancellation takes effect at the end of your current billing cycle; you'll retain full access until then.

Email support@medullabs.com with "Refund Request" in the subject line.

Include your account email, subscription plan, date of purchase, and reason for requesting a refund.

Our team will review and respond within 3 business days.

Any transaction or processing fees charged by payment providers are non refundable.

Refunds apply only to the subscription amount you paid MedullaAI.

We may update this Refund Policy at any time. Material changes will be communicated in advance on our website and via email.